Thursday, January 8, 2015

Avon Selling Tips: Back Ordered Items

Back Ordered Items

No one likes having to tell customers that an item they have ordered hasn't come in. However, it happens…fortunately, Avon gives us additional information so we can stay informed and let our customers know what is happening with their Avon purchase.

Invoices
Each time you receive an order, you should receive an invoice in your box of Avon items, unless you have signed up to go paperless. Either way, you will have your invoice available on www.youravon.com under the “My Account” tab. In the left-hand column you can find the link to look up your invoices. The most recent will be listed on top. I like to save each invoice to my desktop.
Avon Invoice on youravon.com


The invoice will include an Order Summary with an overview of your Avon award sales and estimated earnings. Below that, if you have any items not available, you will see a section of “Items Not Available this Campaign.” It will include an expected ship by date, or comments letting you know what information is available at time of invoice. On the below example, some items are expected to be in the Campaign 26 order. Other items show, “Out of stock. Will ship when available.” Occasionally, you will see instructions to re-order or a statement that will say no longer available not available for re-order. You will notice, you are not billed for these items at time of invoice.


If you have previously had back orders, the following section is “Items Previously not Available.” It will show in the comments when the item was first ordered. You can find these items to invoice in “Web Office,” after clicking on the “Invoice Tool,” you can click on “Items on Backorder” to find the product and what customer the product belongs to. (For more on invoicing, go to: Invoicing)  Notice, you are billed for the items at this time, but the award sales were credited to you at the time you first order.


When delivering your Avon orders to your customers, be sure to let them know if they have items back-ordered, and when you expect to receive the items from Avon. Customers prefer to know upfront if they are not receiving an item. I like to write the information on the order as well.

Having back-orders can be frustrating, but remember – this is a common situation that occurs in sales. Keep yourself informed by reviewing your invoices, and let your customers know to avoid any further frustrations. If a customer decides they do not want to wait for the item, and choose to cancel – no problem! Just give Avon a call, and they will take care of you!


Interested in joining our Avon team?
Become an Avon Representative:
If you are ready to start your Avon business:

Use referral code RENEEMOREAU
Fill out the form, read and agree to the terms and conditions of becoming an Independent Avon representative, and choose your starter kit!

(The Basic Start Kit is $15; it covers your signup fee and supplies you with a $25 value kit. The Deluxe Starter Kit is $100; it covers your signup fee and supplies you with a $355 value kit.) 
Avon Starter Kits





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