Back Ordered Items
No one likes having to tell customers that an item they have
ordered hasn't come in. However, it happens…fortunately, Avon gives us
additional information so we can stay informed and let our customers know what
is happening with their Avon purchase.
Invoices
Each time you receive an order, you should receive an
invoice in your box of Avon items, unless you have signed up to go paperless.
Either way, you will have your invoice available on www.youravon.com under the “My Account” tab.
In the left-hand column you can find the link to look up your invoices. The
most recent will be listed on top. I like to save each invoice to my desktop.
The invoice will include an Order Summary with an overview
of your Avon award sales and estimated earnings. Below that, if you have any items not
available, you will see a section of “Items Not Available this Campaign.” It will
include an expected ship by date, or comments letting you know what information
is available at time of invoice. On the below example, some items are expected to be
in the Campaign 26 order. Other items show, “Out of stock. Will ship when
available.” Occasionally, you will see instructions to re-order or a statement
that will say no longer available not available for re-order. You will notice,
you are not billed for these items at time of invoice.
If you have previously had back orders, the following
section is “Items Previously not Available.” It will show in the comments when
the item was first ordered. You can find these items to invoice in “Web Office,”
after clicking on the “Invoice Tool,” you can click on “Items on Backorder” to
find the product and what customer the product belongs to. (For more on
invoicing, go to: Invoicing) Notice, you are billed for the items at this
time, but the award sales were credited to you at the time you first order.
When delivering your Avon orders to your customers, be sure
to let them know if they have items back-ordered, and when you expect to receive
the items from Avon. Customers prefer to know upfront if they are not receiving
an item. I like to write the information on the order as well.
Having back-orders can be frustrating, but remember – this is
a common situation that occurs in sales. Keep yourself informed by reviewing
your invoices, and let your customers know to avoid any further frustrations. If
a customer decides they do not want to wait for the item, and choose to cancel –
no problem! Just give Avon a call, and they will take care of you!
Interested in joining our Avon team?
Become an Avon Representative:
If you are ready to start your Avon business:
Go
to www.startavon.com
Use
referral code RENEEMOREAU
Fill
out the form, read and agree to the terms and conditions of becoming an
Independent Avon representative, and choose your starter kit!
(The Basic Start Kit is $15; it covers your signup fee and
supplies you with a $25 value kit. The Deluxe Starter Kit is $100; it covers
your signup fee and supplies you with a $355 value kit.)
